Total Transparency
Owner Frequently Asked Questions
Everything you need to know before delegating the management of your apartment in Torremolinos.
⚖️ Legality and Licenses
1. Is a tourist license mandatory in Torremolinos?
Yes, it is legally mandatory for any rental under 2 months. We process your registration with the Junta de Andalucía (VFT or VUT code) completely FREE of charge when managing your property.
2. Who takes care of the Police or Civil Guard registry?
We do. The law requires reporting the details of all guests over 14 years old (Hospedajes) within the first 24 hours. Our team automates this process for your total peace of mind.
3. What is the tourist waste tax and who pays it?
It is a mandatory municipal tax for tourist properties and it is paid by the owner. We advise you so that your property is taxed correctly and you don’t overpay.
4. Do I have to declare vacation rental income on my Income Tax return?
Yes, as real estate capital returns. At the end of the year, we provide you with a detailed report of all income and deductible expenses so your accountant can easily submit it.
5. Can my neighborhood community ban tourist rentals?
It depends on whether the community’s bylaws expressly prohibit it through a valid agreement. We review your specific situation before starting.
6. What regulations from the Junta de Andalucía must I comply with?
You must have cooling/heating, a first aid kit, complaint forms, a fire extinguisher, and direct ventilation. We advise you so that your home complies 100% with the regulations.
💶 Profitability and Payments
7. Is a vacation rental or a long-term rental more profitable?
In Torremolinos, a well-managed vacation rental generates between 40% and 60% more annual profitability than a long-term rental, while also eliminating the risk of non-payment and squatters.
8. How much money can I earn by renting out my house?
It depends on factors like the area (La Carihuela, Centro, etc.) and property quality. We conduct a free market study to give you a realistic income forecast.
9. When and how do I collect the money from bookings?
You receive the money directly from the tourist portals (Airbnb, Booking, etc.) into your personal bank account. You have full control. We never touch your money. Once a month, and only after you have been paid, we issue a single invoice with our 15% + VAT commission on the previous month bookings. Maximum transparency guaranteed.
10. How do you calculate the nightly price of my apartment?
We use Revenue Management. We do not set a fixed price; we analyze demand algorithms, flights, local events, and competition to raise prices during peak demand and maximize your earnings.
11. Do I have to pay fixed expenses if there are no bookings in a month?
No. Our model is 100% performance-based on a commission from the bookings generated. If you don’t earn money one month, neither do we.
12. On which platforms do you publish my property?
To maximize occupancy, we publish your property on leading platforms: Airbnb, Booking.com, Vrbo, TripAdvisor, and our own direct channels.
🤝 Trust and Conditions
13. Can I meet you in person?
Of course. We come to your property or meet you wherever suits you best in Torremolinos. Our team works on the ground in the neighborhoods every day, which is how we reach any apartment in less than 10 minutes. You choose where and when.
14. Do you require a contract with a minimum commitment?
NO. We work with no minimum stay or commitment. We trust our results so much that if you are not satisfied, you are completely free to cancel management without penalties.
15. How can I know if my house is occupied or not?
We give you exclusive access to an Owner App (plus a web dashboard) where you can see in real time your calendar, your bookings, how much you will be paid for each one and which channel each booking comes from (Airbnb, Booking…). Total transparency.
16. Can I block dates to enjoy my own apartment?
Of course, it’s your home and you can use it whenever you want: for yourself, your family or your friends, on any dates and as often as you like. We only ask you to let us know in advance and that the dates are not already booked by a guest. Unlike other agencies, which limit or outright forbid owners from using their own property, with us your home remains yours.
🧹 Operations, Cleaning and Keys
17. How does the cleaning service work between bookings?
We have our own professional cleaning team (no doubtful outsourcing). We apply hotel hygiene protocols and inspect the apartment before every check-in.
18. What advantage does your own laundry service provide?
By having our own laundry in Torremolinos, we control 100% of the washing and disinfection quality. We guarantee flawless crisp white sheets without relying on external supplier delays.
19. Who pays for the cleaning products and amenities?
The welcome amenities for the guest (gel, shampoo, coffee, toilet paper) and professional cleaning products are funded by the cleaning fee paid by the traveler, not you.
20. What do you do if something breaks down during a stay?
Our 10-minute rule shines here. We deploy immediately and have trusted local technicians (plumbers, electricians) to resolve emergencies without ruining the guest’s vacation.
21. How do you deliver the keys to the guests?
We offer in-person check-in for a personalized welcome, or we install smart locks (home automation) that allow autonomous and secure 24-hour access. We adapt to each property.
22. What happens if a guest arrives in the middle of the night or loses a key?
We have an on-call and support service 24/7. We will come immediately to open the door in any neighborhood of Torremolinos, without you having to worry about anything.
🛡️ Security and Guests
23. How do you filter guests to avoid parties?
We carefully analyze profiles on the platforms, require identity verifications, and reject bookings from conflict-prone groups or bachelor/bachelorette parties that could cause issues.
24. What happens if a guest breaks something in the apartment?
It is uncommon, but if it happens, we manage security deposits and platform insurance (such as Airbnb’s AirCover) to claim and repair the damage at no cost to you.
25. Do I have to furnish the apartment myself?
Yes, the property must be delivered ready to rent. However, we give you expert advice on what type of furniture, decoration, and small appliances attract the most profitable tourist profiles.
26. Who watches over my apartment when it is empty? (Anti-squatter service)
We do. Our anti-squatter service is included in the management: we periodically visit your property when it is empty to check that everything is in order and prevent illegal occupation. We patrol the neighborhoods of Torremolinos daily and can reach your apartment in less than 10 minutes, for your total peace of mind.
Do you have any other questions?
Don’t be left wondering. Write to us right now and a manager will respond with no obligation whatsoever.
ASK MY QUESTION VIA WHATSAPPWhere our managed properties are listed
Every property we manage is automatically published — with synced calendars and rates — on the world’s leading booking platforms: Airbnb, Booking.com, Expedia, Vrbo, Agoda, lastminute.com, KAYAK, momondo, Priceline, HotelsCombined, Trivago, Rumbo, Bravofly, Volagratis, Abritel (France), FeWo-direkt (Germany), Stayz (Australia) and Bookabach (New Zealand). More storefronts, more bookings for your property.
