Solution for Guest Damage in Airbnb and Booking
Every property owner’s biggest fear has a solution. We inspect, document, claim insurance and repair for you.
It’s any host’s worst nightmare. You go to clean your Torremolinos apartment after a checkout and find the TV broken, permanent stains on the sofa, a damaged door, or clear signs they threw an illegal party. You panic: who’s going to pay for this? How do I fix it before the next guest arrives at 4:00 PM today?
Managing damage on Airbnb involves not just fixing the physical damage, but dealing with the platform’s Resolution Center. If you don’t provide timely evidence, correct invoices and proper mediation, the platform’s insurance can reject your claim, forcing you to pay for repairs from your own pocket and losing an entire month’s profitability.
The Solution: Complete Protection and Immediate Response
At Torremolinos Vacation Management, we protect your real estate investment. With over 7 years of experience dealing with incidents on the Costa del Sol, we know exactly how to activate OTA (Online Travel Agencies) safety protocols to protect your money.
Our Anti-Damage Protocol:
- Immediate Local Supervision: Our team is 100% local. We reach any neighborhood (Centre, La Carihuela, Bajondillo, Playamar) within a maximum of 10 minutes. We conduct a strict inspection right at checkout to catch any damage in time.
- Evidence Collection: We take detailed photos, videos and create a damage report at the exact moment of departure.
- Claims Management (AirCover): We open the case in Airbnb’s or Booking’s Resolution Center. We manage repair quotes, deal with the guest and get the insurance to pay for damages. You don’t have to argue with anyone.
- Express Repair: We coordinate maintenance technicians to solve problems quickly, or perform emergency repairs in person to prevent you from having to cancel the next booking.
Claims Management and Host Protection in Short-Term Rentals
Risk mitigation and claims management are critical competencies in Short-Term Rental (STR) property management. When guests cause property damage, theft or loss of income, platforms like Airbnb offer integrated protection policies (such as AirCover) covering up to $3 million in damages. However, for a claim to be accepted, OTA regulations require strict timing: the host must document the incident and file a claim before the next check-in. Professional management agencies overcome this operational challenge through a standardized checkout protocol that includes immediate visual inspections after departure. Subsequent document management includes providing expert assessment, replacement invoices and direct mediation with the resolution department, thus protecting the owner’s revenue and property value.
Complete Peace of Mind and Premium Management
Protecting you from damage is just one part of our work. When you trust us with your property, you get to enjoy comprehensive luxury service designed to boost your profitability:
STR License and NRUA Registration Free
We ensure you operate legally. We process your STR number at no cost with the Andalusian Regional Government and your NRUA Registry registration at the Property Office (mandatory July 2025).
In-House Cleaning and Laundry
Forget irreparable stains. We have our own industrial laundry facility in Torremolinos to clean and disinfect your linens to hotel standards.
Welcome Kits in Every Booking
We increase your bookings and positive reviews by always including exclusive amenities in bathrooms and kitchens.
🎁 We Cover Your Trash Tax
Plus working without long-term contracts, we have an exclusive offer: if we manage your Torremolinos apartment, we cover your annual trash tax (up to €500/year).
💡 Recommended Readings for Property Owners:
Frequently asked questions about property damage
Who pays for damage if a guest breaks something in my apartment?
You shouldn’t bear that cost. Major platforms have policies like AirCover. When a guest causes damage, our team opens a formal dispute to retain the traveler’s security deposit, or have Airbnb’s insurance pay the exact repair amount.
How do you detect damage before the next guest arrives?
The secret is our local speed. Because we reach any part of Torremolinos in less than 10 minutes, our staff conducts a thorough “checkout” before the cleaning team even starts. If there’s damage, we document it instantly to meet the platform’s claim deadlines.
Do I have to fight with Airbnb to claim the money?
No, not at all. As part of our comprehensive service we manage 100% of the conflict. We’ve been doing this for over 7 years: drafting reports, getting repair quotes and maintaining communication with mediators until the money is in your account.
Protect your real estate investment today
Don’t risk your property. We manage bookings, monitor your home and maximize your returns with no strings attached. Request your free study via WhatsApp.
Torremolinos Vacation Management | C. Campillos, 10, 29620 Torremolinos